Facebook Twitter Youtube
+917411775057

Disclaimer

Estate Mentor provides real estate mentorship, coordination support, and service facilitation to assist property owners, buyers, investors, and tenants. The information available on this website is provided for general informational and guidance purposes only.

Contact us

  • Nature of Information
    Estate Mentor makes reasonable efforts to provide accurate and updated property information, service details, and guidance. However, property availability, pricing, documentation status, and vendor service details may change without prior notice. Users are advised to independently verify property and service information before making financial or legal commitments.

  • Third Party Services
    Estate Mentor connects users with agents, agencies, legal professionals, contractors, and vendors. Estate Mentor does not guarantee the performance, quality, or outcome of third party services unless specifically agreed in writing. Any agreements between users and third parties are independent and Estate Mentor shall not be liable for disputes between such parties.

  • Financial and Legal Decisions
    Real estate transactions involve financial and legal risks. Estate Mentor provides guidance and coordination support but does not replace independent legal, financial, or investment advice. Users are encouraged to consult qualified professionals before making final decisions.

  • Website Content
    All content on the website including guides, blogs, and service descriptions is provided for educational and informational purposes. Estate Mentor does not guarantee specific property outcomes, returns, or service results.

  • Limitation of Liability
    Estate Mentor shall not be held responsible for losses, damages, delays, or disputes arising from property transactions, vendor services, or reliance on information provided through the platform.

Vendor Terms and Conditions

Last Updated: [Insert Date]

These Vendor Terms apply to all agents, agencies, contractors, suppliers, and service providers working with Estate Mentor.

  1. Vendor Verification
    Vendors must provide accurate business details, service credentials, licenses, and identification documents during onboarding. Estate Mentor reserves the right to verify vendor details before approval.

  2. Service Standards
    Vendors agree to provide services professionally, ethically, and within agreed timelines. Vendors must maintain quality standards and customer satisfaction during service delivery.

  3. Pricing Transparency
    Vendors must clearly communicate service pricing and avoid hidden charges. Any pricing disputes between vendors and customers must be resolved directly by the vendor.

  4. Compliance
    Vendors must follow applicable legal, safety, and regulatory requirements related to their services.

  5. Customer Interaction
    Vendors must maintain respectful and professional communication with customers and avoid misrepresentation of services or commitments.

  6. Liability
    Vendors are solely responsible for services delivered to customers. Estate Mentor acts as a facilitator and shall not be responsible for vendor service failures unless specifically covered under written agreements.

  7. Termination
    Estate Mentor reserves the right to suspend or remove vendors for misconduct, customer complaints, fraud, or violation of service standards.

Grievance Redressal Policy

Last Updated: [Insert Date]

Estate Mentor is committed to resolving customer and vendor concerns fairly and efficiently.

  1. Raising Complaints
    Customers or vendors may submit grievances related to services, transactions, or platform usage through email, website enquiry forms, or direct contact with Estate Mentor support.

  2. Complaint Review
    All complaints are reviewed by the Estate Mentor support team. Users may be asked to provide supporting documents or service details for proper evaluation.

  3. Resolution Process
    Estate Mentor will attempt to mediate and resolve disputes between customers and vendors through structured communication and coordination support.

  4. Resolution Timeline
    Estate Mentor aims to acknowledge complaints within a reasonable timeframe and work towards resolution as quickly as possible depending on case complexity.

  5. Escalation
    If a grievance cannot be resolved through initial communication, it may be escalated to senior review for further evaluation.

  6. Fair Investigation
    Estate Mentor conducts impartial review of grievances based on available documentation, service agreements, and communication records.

Service Level Agreement Policy

Last Updated: [Insert Date]

Estate Mentor aims to provide structured service coordination and response timelines for customer enquiries and service requests.

  1. Enquiry Response
    Estate Mentor aims to respond to customer enquiries within business working hours and provide initial service guidance promptly.

  2. Vendor Coordination
    Estate Mentor attempts to assign suitable vendors or professionals within a reasonable timeframe after service confirmation.

  3. Service Execution
    Actual service timelines depend on vendor availability, service complexity, and customer approval. Estate Mentor monitors service progress but does not guarantee vendor performance timelines unless agreed contractually.

  4. Communication Updates
    Estate Mentor provides service status updates where applicable and supports coordination between customers and service providers.

  5. Service Completion
    Service completion is confirmed after customer acknowledgement and vendor confirmation of work completion.

Escrow Terms and Service Payment Protection Policy

Last Updated: [Insert Date]

Estate Mentor may introduce escrow based payment protection for selected services to ensure transparency and trust.

  1. Purpose of Escrow
    Escrow services are designed to hold customer payments securely until service milestones or completion conditions are met.

  2. Payment Handling
    When escrow services are used, customer payments may be held temporarily until service confirmation is received.

  3. Release of Payment
    Payments may be released to vendors only after service completion confirmation or milestone approval from customers.

  4. Dispute Situations
    In case of disputes, Estate Mentor may review service agreements, communication records, and completion status before releasing or refunding escrow funds.

  5. Escrow Availability
    Escrow services may not apply to all transactions and will be applicable only where clearly mentioned in service agreements.

  6. Transparency
    Customers and vendors will be informed about escrow payment conditions before payment processing.